Terms & Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

Entity responsible for the treatment of Data:

Travelling Steps Inc.

NIF: B31901408

Postal address: C/ mayor 6, Beintza Navarra (Spain)

Telephone: +34 629661604

E-mail: info@travelingsteps.es

In the name of the company, we treat the information you provide us with in order to provide you with the requested service and perform the billing of this service. The data provided will be kept as long as the commercial relationship is maintained or during the years necessary to comply with the legal obligations. The data will not be transferred to third parties except in cases where there is a legal obligation. You have the right to obtain confirmation about how travelingsteps.es. is treating your personal data so you have the right to access your personal data, rectify inaccurate data or request its deletion when the data is no longer necessary. For more information see our privacy policy.

COVID RULES

How can we offer the safest experience to our guests?

. We are only going to work with vendor’s whose staff has been fully vaccinated. All our drivers, waiters, hotel maids, etc. will have to had their 2 shots.

. We will follow all the legal regulations regarding where masks have to be worn at the moment of the tour. As we all know these rules are in constant evolution and we will adapt to whatever is legal.

. We will only welcome guests who are fully vaccinated. This has probably been the most difficult decision to be taken. We know you are in the right to not be vaccinated, but in order to protect our team and especially our guests, it is going to be mandatory to present your vaccination card before you join a tour with us. There is yet another reason to ask for your vaccination card. Here in Europe there are many restaurants, bars and sights that require you to be fully vaccinated in order to walk in. At the beguining of the tour you will be required to show a printed version of your vaccinating card to the guide.

. Remember to download the SPTH app (Spain Travel Health) on your phone, you will have to upload there all your vaccination dates. It is a requirement to enter Spain.

. When you book any tour with us you are accepting that we will ask you for your vaccination card before you arrive to the tour. If you fail to present it, you will NOT be allowed in the tour, and the cancellation policies will apply.

What about if you get COVID while on tour? Let’s hope that this doesn’t happen, but if you feel bad and test positive, you will have to leave the tour. Money is not refundable, so please get yourself a good travel insurance. As you can imagine, we will help you as much as we can, but the tour has to go on.

Thank you in advance for your comprehension and cooperation. We can only win this battle if we are all together in this!

COPYRIGHT

All content appearing on this Web site is the property of:

travelingsteps.es

C\Mayor 6

31753 Beintza

Navarra Spain

Copyright ©2020 travelingsteps.es Inc. All rights reserved. As a user, you are authorized to view, copy, print and distribute documents on this Website so long as (1) the document is used for non-commercial informational purposes only and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2011-2014 travelingsteps.es Inc. All rights reserved.

TRADEMARKS

All brand, product, service and process names appearing on this Website are trademarks of their respective holders. Reference to or use of a product, service or process does not imply recommendation, approval, affiliation or sponsorship of that product, service or process by travelingsteps.es Nothing contained herein shall be construed as conferring by implication, estoppel or otherwise any license or right under any patent, copyright, trademark or other intellectual property right of travelingsteps.es. or any third party, except as expressly granted herein.

USE OF SITE

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice.travelingsteps.es. and its subsidiaries reserve the right to refuse service, terminate accounts and/or cancel orders at its discretion, including, without limitation, if travelingsteps.es. believes that customer conduct violates applicable law or is harmful to the interests of travelingsteps.es. and its subsidiaries.

CONSUMER AGREEMENT

This document constitutes the terms of business between you and travelingsteps.es. By completing a transaction with us, you agree to these terms. Please read this carefully.

. Full payment is required to hold your reservation. If payment has not been received within 7 days of making a reservation, your reservation will be lost. We accept payments via credit card. Upon receipt of your payment, we will send you a confirmation and detailed instructions on how to locate your purchases.

. By completing this transaction, the Client agrees to indemnify and hold harmless travelingsteps.es. and any of its owners, employees, officers or affiliates against any action or liability arising from any loss or injury sustained inside or outside apartments, activities, transfers, balconies, hotels, restaurants, tours or events hosted

.travelingsteps.es. is not liable to the user for any damages, including any consequential damages, of any kind that may result from the use of the information on our web site or of any of our products or services.

. You can pay any of our tours through our website. You can also get in touch with us and hand us your credit card information. For security reasons, we strongly recommend you to book through our site, if you decide to share your credit card information with us we prefer to do it over the phone and not through e-mail.

. When you book a tour with travelingsteps.es you understand and agree that all the pictures/videos taken by other tour members or our guides, can be used in any social media. You might be in some of these pictures/videos. If travellingsteps.com uses any picture/video where you show (social media or our website promotion) we compromise first that we will not tag you unless you give us your verbal consent, second, we compromise to remove that picture/video as soon as you let us know.

. When you book a tour with travelingsteps.es you understand and agree that the tour might vary from what it is exposed in our material. Roads might be closed, and we will need to change the itinerary, sights, close for private venues without previous notification, etc…

. When you book any product with travelingsteps.es it is understood, that you have read, understood and accepted our “terms and conditions” and the “privacy policy”

.When you book any product with travelingsteps.es you will bring your private insurance that will cover all the necesities you might need. travelingsteps.es will not provide with any insurance to you.

. When you book a tour with travelingsteps.es you understand and agree that our programmed meals have closed menus. If you have any food restrictions (allergies, intolerances, religion related or any personal food options) you are entitled to get your own food. We will always try to accommodate you, but sometimes we will not be able to do so.

. When you book a tour with travelingsteps.es you understand and agree that you are responsible for taking your own medication.

– When you book a tour with travelingsteps.es you understand and agree that as respect for other Tour Members, we will start the tours at the programmed time. If you are not at the set time/place, you will be responsible (physically and economically) to reach the group.

– Our tours are based on double occupancy. Guests who wish to have their own room will be charged a Single Supplement.

– For our Private Tours, the tour prices may differ from the price listed as the price may vary depending on the group size, dates, and hotel availability.

– There is no change in price for late arrivals or early departs from a tour.

WARRANTIES

The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings or technical information described in this Web site. travelingsteps.es. makes no representation or warranty whatsoever regarding the completeness, quality or adequacy of the Website or Content or the suitability, functionality or operation of this Website or its Content. By using this Website, you assume the risk that the Content contained herein may be inaccurate, incomplete, offensive or may not meet your needs and requirements.

travelingsteps.es SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL travellingsteps.com. BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

– OR Depending on State –

The information and content on this server is provided “as is” with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Website is provided by the advertiser or supplier only and not by travelingsteps.es

The references and descriptions of products or services within the Website materials are provided “as is” without any warranty of any kind, either express or implied travelingsteps.es. is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Website or of any of the products or services described herein.

The descriptions of and references to products, services and companies on this Website are the sole responsibility of the companies providing the services (“suppliers”) and not travelingsteps.es

The inclusion of material on this server does not imply any endorsement by travelingsteps.es, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.

The possibility exists that the server materials could include inaccuracies or errors. Additionally, the possibility exists that unauthorized additions, deletions and alterations could be made by third parties to the server materials. Although travelingsteps.es tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the supplier of the product or service to ensure that the information you are relying upon is correct.

Before travelling on a trip, we strongly recommend you review your personal insurance and health insurance to ensure you have coverage appropriate to meet your needs, and the needs of your family and dependants, in case of any loss of property, illness, injury or death.

FORCE MAJEURE

Definition of Force Majeure: In this Clause, “Event of Force Majeure” means an event beyond the control of travelingsteps.es, which prevents a party from complying with any of its obligations under this Contract, including but not limited to:

– act of God (such as, but not limited to, fires, explosions, earthquakes, drought, tidal waves, volcanic ash and floods);

– war, hostilities (whether war be declared or not), invasion, act of foreign enemies, mobilization, requisition, or embargo.

– rebellion, revolution, insurrection, or military or usurped power, or civil war;

– contamination by radio-activity from any nuclear fuel, or from any nuclear waste from the combustion of nuclear fuel, radio-active toxic explosive, or other hazardous properties of any explosive nuclear assembly or nuclear component of such assembly;

– riot, commotion, strikes, go slows, lock outs or disorder, unless solely restricted to employees of the Supplier or of his Subcontractors; or

– acts or threats of terrorism

– any other event (such as, but not limited to rain, hail, severe storms, wind, and severe smog) which could cause the cancelation of pre-paid events, or partial cancellation of an event.

In the event of a Force Majeure, cancelation of a prepaid event will not result in a refund.

RETURN POLICY

You may purchase from this Website using major credit cards. travelingsteps.es reserves the right to change its payment procedures at any time without prior notice to you.

Please keep in mind that you are purchasing our services in Euros. In case of refund, we will refund you in Euros. This might cause a difference (positive or negative) in the amount you will receive in your account, due to currency exchange rates.

Please be aware that no-shows for any, or all events programed by travelingsteps.es are not entitled to refunds.

CANCELLATIONS

Before 2 months prior to the beginning of the tour: 75% Refund of payment
45 days prior to the beginning of the tour: 50% Refund of payment
30 days prior to the beginning of the tour: 25% Refund of payment
20 days prior to the beginning of the tour Payments are not refunded

WHAT ARE COOKIES?

Cookies are small pieces of data sent from a website and stored on a visitor’s browser. They are typically used to keep track of settings you’ve selected and actions taken on a site.

There are two types of cookies:

Session (transient) cookies: These cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.

Persistent (permanent or stored) cookies: These cookies are stored on your hard drive until they expire (at a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as web surfing behavior or user preferences for a specific site